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CK Quality have been acting as Tier 2 Support for our overseas suppliers for approximately 7 years. Although, initially, we were contracted to use them by one of our suppliers (Componenta), I have endorsed CK Quality to a number of companies.
We are Sub-contract company and our Key aim is to ensure that we can supply product to our customers as to ensure that Build Programs are met. On a number of occasions, this has been put at risk due to poor quality castings supplied.
However, due to the reaction time of CK Quality, this risk has always been aborted, in some instances, this has resulted in them having to visit our customer as un-sociable hours. Our relationship with CK Quality is excellent and at present we are considering using their personnel as support in other aspects of our business. I would recommend CK Quality to any persons enquiring about support activities as I have every confidence that the service that they would be supplying would be first class.
We have worked with CK Quality since 2004 and our business relationship is very close. The Dr Schneider UK operation is lean and we therefore need support to ensure a fast reaction time to issues when they arise in our customer Jaguar Land Rover. CK Quality provides this support in any of the JLR manufacturing sites plus Tier 1 Supplier sites on a reactive basis and we also contract CK Quality personnel to provide a proactive service during Product Launch periods. CK Quality is able to provide excellent routine services such as Inspection and Rework but in periods of Product Launch the important service also includes monitoring Vehicle Builds looking for new issues. In that part of the service, CK Quality is able to assist with Root Cause Analtsis, Operator Training and other processes that smooth the introduction of new products and improve the communication with JLR. CK Quality has an excellent reputation in DR Schneider and is held esteem by JLR and their associated Tier 1 Suppliers.
Plastic Omnium are a tier one supplier into JLR manufacturing exterior vehicle trim and have been using the services of CK Quality for a number of years now. Plastic Omnium have worked with CK Quality at several of our UK sites for over 4 years, during which time CK Quality have provided an efficient, comprehensive and professional service at all times along with detailed reporting system that more than meets the needs of the business. Their willingness to assist, responsiveness, pro-activeness and flexibility makes CK Quality our first point of call when assistance is needed. I see my relationship with CK Quality continuing for many years and cannot Thank them enough for their past support and professionalism.
I was introduced to CKQ in 2012 by default with kings and I was immediately impressed with the comprehensive service that was being provided.
We have worked in tandem both onsite and at the customer for the past 4 years and the results speak for themselves.
They now support the 3 plants within the UK. Our customer defects stopped and the quality of data provided meant we could fix the internal issues quickly. CKQ provide an excellent service and in comparison to similar services they have a very quick response time, well thought of by my customer (JLR made a statement of it’s the bet firewall they have ever seen) and have very competitive rates. I feel my relationship with CKQ will continue for many years to come.
UK Group Quality Manager