Customer Liaison & Resident Engineering

Customer Liaison & Resident Engineering

Customer Liaison & Resident Engineering

At CKQ we recognise the need to constantly maintain and improve customer relationships. Our Customer Liaison & Resident Engineering team are every day busy protecting our customer’s interests within Tier 1 & OEM locations. Ensuring quick response to concerns and real time reaction – clear and concise communication is critical in regards to customer satisfaction.

All our CKQ Liaison and Engineering team have received CKQ’s in depth 8D/Problem Solving training to make sure we can act quickly to kick start your 8D or customer communication with feedback of robust Problem Statement and size and scale of concerns reported by your customer. This skill set leaves our team more than comfortable in feeding back your 8D response on your behalf. As part of our CKQ Job Description for this section of our team an understanding and ability to facilitate through the below problem solving tools is minimal requirement through D1:D3;

  • 5W2H
  • Is/Is Not’s
  • Go, Look, Ask & See
  • Part Logistic Flow
  • MSA
  • Switch on/off
  • Yokoten/Read Across